A 1 or 1.5 day interactive course that provides an overview of Knowledge Management including:

  • Business Case
  • KM Overview and Frameworks
  • KM Collect: Team Learning Processes and Individual Knowledge Transfer
  • KM Connect: Knowledge Sharing Communities
  • Cultural Considerations
  • IT
  • Planning and next steps


Typically 3 - 5 hour courses focusing on planning and delivering specific tactical aspects of KM:

  • The Peer Assist
  • The Learning Review
  • Tools & Techniques for Individual Knowledge Transfer
  • Communities of Practice