• KM & Artificial Intelligence (again)

    Further to my last missive, I am continuing to learn about this whole area. I recently visited some AI experts who have been developing some very powerful software that can do some amazing things with data (numbers, text and images). I wasn’t too sure whether to be really impressed or a little bit scared of the future.

  • KM & Artificial Intelligence

    Artificial Intelligence (AI) and Machine Learning (ML) have been on my mind a lot of late. A few weeks ago I was on a website and a photo of a person appeared asking if I wanted to chat. I asked them if they were real or a Bot and there was no response. To this day I don’t know if it was a real person or a Bot, probably the latter.

  • Cultural Aspects of KM

    At the end of the day, KM is primarily about culture and culture change. It’s about establishing an organisational expectation and desire to properly manage its knowledge asset. “The way we do things around“ (as I’ve heard culture described) includes attention given to knowledge planning and the application of KM activities such as team learning processes, knowledge-sharing communities and individual knowledge transfer.

    KM is not primarily about IT systems or even processes or roles.

  • KM Connect vs KM Collect

    One of the things that I have learned is important in KM is awareness of the Connect – Collect spectrum; not just technically but the cultural implications too.

  • Strategic KM v Tactical KM

    I have heard and been involved in quite a few conversations over the years (including before my involvement in KM) along the line of “what’s the difference between strategy and tactics?”. In the early days they were interesting but they tended to be quite rambling and I was never quite sure that anyone, including me, really had the answer.

  • What is Knowledge Management?

    For me, a key moment came in 1999 when I realised that KM is about treating what we know, both individually and collectively, as an organisational asset – in much the same way as we treat our financial asset. For years afterwards, as I learnt about how to apply KM, if I was trying to figure out the best way forward at any point I found myself thinking, what would we be doing if this was finances / money we are talking about and not knowledge?

  • Project Knowledge Plans

    Best practice KM is about treating knowledge as an asset – just like finances.

    Knowledge Plans for Projects are an effective and practical way of turning this approach into reality (just like a Financial Plan for the Project).

  • KM: Engaging People Emotionally

    Following a meeting this morning about KM implementation I thought I’d share some thoughts on this instead - notably a focus on engaging people emotionally and inspiring them. Advice, feedback on any of this are most welcome!

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