Strategic
A 1 or 1.5 day interactive course that provides an overview of Knowledge Management including:
- Business Case
- KM Overview and Frameworks
- KM Collect: Team Learning Processes and Individual Knowledge Transfer
- KM Connect: Knowledge Sharing Communities
- Cultural Considerations
- IT
- Planning and next steps
Tactical
Typically 3 - 5 hour courses focusing on planning and delivering specific tactical aspects of KM:
- The Peer Assist
- The Learning Review
- Tools & Techniques for Individual Knowledge Transfer
- Communities of Practice